Gearing up for Black Friday

Finding the Ideal Courier Partner for eCommerce Retailers
Consumers have become accustomed to the convenience offered by online shopping, especially when it comes to digital bargain-hunting. As we approach another Black Friday, the opportunity for eCommerce retailers has never been greater. The explosive growth of online shopping on Black Friday means that retailers must be prepared to meet customer expectations for fast, efficient, and reliable deliveries. After all, in today’s competitive market, an eCommerce business is only as good as the courier service it partners with.
At BEX, we have spent 30 years honing our courier solutions to ensure we are the ideal partner for online stores, especially during peak seasons like Black Friday. With our extensive network, cutting-edge technology, and deep understanding of the eCommerce chain, we provide retailers with the tools they need to deliver a seamless experience.
The Black Friday Boom
Black Friday is now a global phenomenon. According to Adobe’s Digital Economy Index, sales in the US in 2022 reached $9.12 billion, an increase of 7.5% from the previous year. Africa has embraced this trend as well, with Black Friday sales skyrocketing each year. In 2020, South African eCommerce sales surged by 40% during Black Friday, marking a growing shift towards online shopping. According to Bankserv Africa, Black Friday sales in South Africa from 2023 totalled R4.5bn, showing how this shopping event continues to grow. This has raised the benchmark for retailers who must not only provide great deals but also ensure timely, accurate delivery to maintain customer satisfaction.
Why Courier Solutions Matter for Black Friday Success
For eCommerce retailers, a reliable courier partner can make or break Black Friday success. Delayed or mishandled orders can result in frustrated customers, negative reviews, and lost revenue. That’s where BEX comes in. With our innovative, cost-effective, and reliable delivery services, we have become a trusted fulfilment partner for many online retailers across South Africa.
Tailored eCommerce Solutions
Through years of experience and constant IT development, BEX has designed tailor-made eCommerce solutions to meet the needs of online retailers. We understand the intricacies of the eCommerce supply chain, from the moment a customer places an order to when it arrives at their doorstep.
“We have invested heavily in system integrations that make it easy for our courier systems to sync with eCommerce platforms. Our tech ensures a seamless flow of information from order placement to delivery, allowing retailers to manage high order volumes efficiently and accurately,” says Jonathan Davis, IT Director.
Our technology seamlessly connects directly with eCommerce platforms, offering:
- Automated order syncing for quicker dispatch and fewer errors
- Real-time delivery status updates/tracking, keeping both retailers and their customers informed
- Scalability, meaning our systems can handle the surge in online orders
- Flexible delivery options, allowing retailers or their customers different service options
The value of these integrations becomes especially clear during periods like Black Friday when retailers often need to manage higher-than-normal order volumes. Retailers can rest easy knowing that BEX’s tech infrastructure is prepared to handle the rush.
For online retailers, Black Friday success is directly tied to the efficiency of their courier service. At BEX, we’ve spent over three decades perfecting our courier solutions to ensure that retailers can meet the growing demands of their customers. With our experience, network, and technology, we are confident that we offer the best fulfilment service to support your delivery requirements.
Contact us today to learn more about our eCommerce solutions.
BEX Express – It’s HOW we deliver.